Job Details

Service Driver

Job reference number
GJ492
Job Type
Full time
Location
Yeovil, Somerset, England
Salary
£8.21-£8.21 per hour


Job description

Our client is seeking a Service Driver for their dealership within the Yeovil area.

To be successful in this role you will;

  • Have a clean driving licence
  • Experience in delivery and collections is a MUST, preferably within the motor trade
  • Excellent communication skills, both written and verbal
  • IT literacy
  • Incredible customer service skills
  • The ability to multi task and work under pressure
  • A friendly persona

Hours:
Monday - Friday: 8:00am - 6:00pm

*Must be flexible to working hours due to traffic etc.

Salary: £8.21 per hour

Key Objectives:
-Maintain excellent standards of cleanliness and care of all customer/company vehicles
-Ensure that customers' cars are washed and vacuumed thoroughly before being returned
-Ensure that company cars are washed and vacuumed when directed by a company manager
-Ensure that all service department vehicles are clean, serviceable and at the correct standard at all times.
-Ensure correct measures are taken to protect the interior of the vehicle
-Take optimum care of all customer belongings in the vehicle
-Ensure the highest level of customer satisfaction
-Deliver and collect customer vehicles in an efficient and timely manner using the most direct route.
-Drive in a manner that obeys all rules of the road and in a calm and safe manner
-Drive customers safely to and from the Retailer as required
-Maintain a good relationship with customers by meeting and exceeding their expectations
-Check the preferred method of payment with the customer and collect payment as required
-Handle dissatisfied customers calmly and bring any customer complaints to the attention of the Customer Service Controller immediately
-Help the Retailer achieve industry-leading standards of process efficiency
-Park repaired cars in the car park in preparation for collection or delivery
-Check the delivery log daily
-Note any damage on vehicles being collected and bring this to the attention of the customer and the Customer Service Controller on return
-Write clearly and legibly and document items accurately
-Check and confirm job card details, update Customer Service Controller with anomalies and add additional items/requirements as necessary
-Drive safely and comply with Retailer, manufacturer and industry guidelines at all times
-Ensure compliance with all health & safety and company policy and procedures
-Drive in a safe and courteous manner at all times and report any accidents/ alleged offences to Customer Service Controller immediately
-Ensure company vehicles are in a roadworthy condition, paying particular attention to tyres and fluid levels, and alert Customer Service Controller when a scheduled service is required
-Operate within the law at all time
-Undertake all other tasks and responsibilities as requested by Customer Service Controller

Before applying please ensure your CV is up to date, and has all relevant contact details including address.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.

Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.


Job SkillS:
Driver, delivery, collections

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