Our client is seeking a Service Contact Centre Advisor for their busy dealership in Lincoln.
* To make outbound Service Bookings for existing and potential customers.
* To appoint existing customers for due Service & MOT.
* To follow up customers after they have had a VHC.
* To take inbound Service Bookings.
* To hit monthly targets.
Successful Candidate Requirements:
You must have the ability to handle customer enquiries from inbound calls, be able to make outbound calls and respond to electronic communication whilst providing 5* customer service at all times. This role involves looking after customers in a professional and timely manner and to maintain our Dealer data systems with a high level of accuracy.
This is a very busy role with a target to make a minimum of 150 calls per day and the successful candidate must be able to demonstrate 3 Years experience in a similar role as well as a 'can do' attitude and examples of delivering excellent customer service.
The targets for this role are challenging in both volume and quality therefore a good pace and the ability to multitask is essential. The successful applicants will be dynamic, confident, enthusiastic and self motivated. You will need to have the skills to build rapport with our customers and other team members in order to build a lasting relationship.
You must have a flexible approach to working hours, holiday and sickness cover.
A working knowledge of Microsoft Word, Outlook and Excel is also required.
8.00am to 6.00pm Monday to Friday plus 9am to 1pm on every third Saturday
Please ensure your CV is up to date, and has all relevant contact details including address.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.