Our client, one of the best employers in the North West, are looking to recruit an experienced Customer Experience Manager for their dealership in the Liverpool area.
Your key role will be to oversee the service advisors and everything front of house, maximising profitability through reviewing retail and warranty labour hours sold. In addition to this, you will assist the service advisors as and when required, effectively deal with any customer issues and complaints.
The main responsibilities will include:
To meet and exceed customer expectations in a customer focused environment.
Be the first point of contact for customer complaints within the department.
Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
Responsible for the day to day running of the service reception and service advisors.
Regularly review processes for improvement.
Monitor and work to monthly, quarterly and annual targets.
Also assist the Service Manager with their day to day duties.
You should have the drive and leadership skills to push the department forward, implementing new ideas along the way.
Candidates must have the ability to work effectively in what can be a high pressurised environment, determined and proactive.
Monday to Friday 8:30am - 6pm
Saturday 8:30am - 4pm 1 Saturday in 3
£26k basic - £30k OTE
Further training and development with career prospects!
Please ensure your CV is up to date before applying, and has all relevant contact details including address.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.